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Welcome to Our Terms and Conditions

Thank you for choosing our self-catering accommodation! Here, you’ll find important details about your booking, policies, and more. We aim to ensure a smooth experience during your stay in beautiful Port Isaac, Cornwall.

Please take a moment to read through these terms and conditions. It’s all meant to keep your holiday as enjoyable and stress-free as possible.

Terms & Conditions

       

      1. Definitions
        The Guest
        Customers who have made a booking via the headmastershouse website (www.headmastershouse.co.uk), freetobook, Google Vacations or other online travel agent, over the telephone or via email.

        The Owner
        The the contractual relationship is directly between the Owner of the property and the Guest.

        The Property
        Any property booked by the Guest via the above methods.

      1. The Contract
        The contract entered is between the Owner of the holiday accommodation and the Guest. The contract is
        not effective until the required payment has been received by owner and confirmation sent to the Guest.
      2. The Holiday
        The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988) for no more than 28 consecutive days. This begins at 4pm on the start day of the holiday and ends at 10am on the day of departure.
      3. Liability
        The Owner cannot accept responsibility for any sickness, injury, loss, damage, additional expense, or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property (including pets), or the cars and contents belonging to the Guest or any member of the party during their occupancy.
      4. Photography, Property Description and Marketing
        The Owner makes every effort to ensure the accuracy of the property description and photography, the owner cannot be held responsible for any alterations made to the property or its amenities that are beyond its reasonable control.  The Owner has the right to use any Guest feedback provided via the feedback form, guest book or email for promotional and marketing purposes without prior permission from the Guest. Information provided by the Owner is offered in good faith and has been         compiled with care and diligence. The Owners do not accept liability for disappointment, cost of travel, inspection or other issues relating to marketing materials.
      5. Guest Details
        To secure a booking, party details must be provided to include the names and ages of all persons who will be occupying the property during the holiday period. Bookings will not be confirmed until this information has been provided. If the party details change prior to the holiday commencing, Guests will need to inform the Owner.  Only persons listed within the party details are authorised to stay at the property. By agreeing to these terms, the person making the booking is deemed to have permission from all other guests to share their details with the Owner for the purpose of making the booking. The Owner confirms that it will use and hold such details in accordance with its privacy policy at www.headmastershouse.co.uk which can be found in the footer of our website.
      6. Booking Eligibility
        Bookings cannot be accepted from persons under the age of 18 years or from parties where the majority         of members are under 25 years (except families or supervised groups). The number of persons occupying a property must not exceed the maximum stated in the current property description (infants who do not occupy a bed are not counted as a member of a party).  The person who makes the booking will be legally responsible for all persons included within the party  details and should ensure that they are aware of the booking terms and conditions. The Owner reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking terms and conditions.
      7. Reservation
        To secure the reservation, Guests must complete all parts of the online booking form and make payment for the deposit. The         balance is payable 3 weeks before the holiday is due in most cases (please refer to booking correspondence) and it should be noted that reminders are issued three days before the balance is due and again on the balance due date. If the balance is not received, the Owner reserves the right to cancel the booking without refund of the deposit and the holiday will be offered for resale. Any bookings made within 3 weeks of the start of the holiday require full payment at the time of booking.
      8. Damage Deposits
        The Guest will be required to provide the Owner with a damage deposit by way of a pre-authorisation to a valid debit / credit card. This deposit covers damage, loss, or loss of rental as a result of the conduct of the Guest or members of the Guest’s party. The Guest is liable for the loss and damage caused to the property and contents to the full value of the Owner’s loss even though the value of the loss:
        a) may exceed the damage deposit authorisation.
        b) may not be covered by the Owner’s insurance cover.

        It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition         at the end of the letting period. Any damage to the property, its contents, fixtures and fittings will be charged to the card provided after providing the guest an explanation.    The Owner reserves the right to charge £45 in the event of having to clear, pick up or black-bag  waste and rubbish.

        The damage deposit does not limit the Guest’s liability for damages. If the damage claim exceeds the damage deposit then the Guest is required to settle this within seven days of being notified of the total amount. If the Guest wishes to claim the amount from any personal insurance-based scheme, then the Owner will provide all required documentation, but the Guest must personally settle the claim within the seven-day term.
      9. Prices
        The Owner reserves the right to charge the Guest any increase on either of these or any other levy imposed by the government that affects the price of the holiday provided the Guest is notified in writing of such increase.
      10. Method of Payment
        Payments may be made by credit card debit card or electronic bank transfer. The Owner is responsible for         financial website transactions. The headmasters house website is SSL secured, your card details are entered on a secure page via our payment provider (Stripe) and are transferred using secure SSL technology.
      11. Travel Insurance
        The Owner requires that the Guest takes out suitable independent travel insurance when making a         booking, to cover the full cost of the holiday in the event of a cancellation.
      12. Changing Dates
        Changing dates of a booking within the same calendar year may occasionally be possible and is subject         to the agreement of the Owner.
      13. Booking Alterations by the Owner
        If for reasons beyond its control (for example failure of a utility service, fire or flood at the property) the         Owner has to cancel or alter arrangements made for the Guest it will return to the Guest any monies paid, whereupon the Owner’s liability will cease.
      14. Cancellation
        The Owner offers a 24-hour grace period starting from the time that the deposit payment was made as a         cooling off period. If the Guest wishes to cancel their booking within this time frame, they will be fully refunded to include the deposit and balance.  A holiday booking is a legally binding contract. In the event of a cancellation for any reason other than the circumstances set out in section 17, the Guest will become liable for the full cost of the holiday unless the Owner can secure another booking to replace the Guest’s booking. This is not guaranteed.  It is a condition that the Owner is promptly notified by email of the circumstances giving rise to a cancellation.
      15. Cleaning, Bed Linen and Towels
        Bed linen and towels are included in the hire price of the property unless advised otherwise. Guests are         asked to bring beach towels as these are not included.  Charges for cleaning or replacement of missing, soiled or damaged linen and towels will be deducted from the Guest’s damage deposit. Guests are asked to take particular care when it comes to using products that may stain such as make-up and fake tan.  If Guests are staying for 14 days, they will receive a basic clean to refresh WCs, bathrooms and shower rooms as well as fresh linen and towels at or around the end of the first week.
      16. Occupancy
        Occupancy shall be from 3pm on the day of arrival to 10am on the day of departure, unless special         arrangements have been made prior to arrival.  Should there be anything the Guest feels that the Owner should be made aware of to ensure the comfort and safety of the Guest, please inform the Owner by email / message.  If the Guest vacates the property later than the checkout time of 10am, the Owner has a right to deduct a charge from the Guest’s damage deposit to cover the cleaner’s additional time (waiting to enter the property). This will be based on the cleaner’s hourly rate.
      17. Property Rules and Information
        A property information folder is provided at the property which includes property specific information,         specific property rules requested by the Owner and health and safety procedures. Guests are asked to familiarise themselves with this information on arrival and to follow any instructions given. The Owner does not accept liability for the content of this information and the Guest’s reliance on it.
      18. Parking
        Parking is provided for one vehicle only and Guests will receive a map of it’s location. Guests must park fully within the lines of their space and not encroach on any adjoining spaces.  The Owner accepts no responsibility or liability for damage to vehicles in the car park and they are left at the Guest’s own risk. The Owner may from time to time require the Guest to relocate their vehicle to a different space. Guests must not park or obscure any neighbouring properties or park on nearby lanes with parking restrictions.
      19. Services
        Electricity and water are included within the price of the booking, with the exception of EV Charging, which is available for an additional payment.
      20. Electric Car Charging
        If the Guest has an electric car and is intending on charging the car during their stay at a property please make the owner aware in advance. The property has a 7kW Type 2 Charger.          The charger is activated with a smart RFID card that will be provided at the property. The cost of the charging will be deducted from the Guest’s damage deposit.  The current rate will be displayed in the property information folder.

        Guests are forbidden from charging vehicles via sockets in the house as it can be dangerous.  If the meter reading is abnormally high for the duration of your stay, you will be liable for these costs.
      21. Internet
        The property has a Wi-Fi password for accessing the service located in the property information         folder. The Owner cannot guarantee the speed of the internet or be held responsible for any issues with the service, but if the Guest has a problem, they can contact the Owner who will try and assist with the problem.
        The Guest agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by the Owner. The Owners cannot accept liability for loss or damage to the Guest’s data, or accept responsibility or liability for the Guest’s inappropriate or illegal use of the internet.  The Owner will not be liable should there be infrastructure interruptions to the broadband service, outside of the Owner’s control.
      22. Pets
        Pets are not allowed to enter the property
      23. Damage, Loss and Nuisance
        The Guest agrees that the supervision of children, babies and any adults requiring care remains the         responsibility of the Guest at all times. The Guest will be responsible for leaving the accommodation in good order and a clean condition, otherwise a cleaning charge will be levied. The Guest will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Guest agrees not to cause nuisance or annoyance to occupants of nearby properties, and to allow reasonable access to the property by the Owner or Owner’s representatives if they deem it necessary.  No functions are to be held at the properties unless discussed with the Owner before booking whereby agreement from the Owner will need to be sought.  If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged, and the Owner may repossess the property immediately. The Guest will remain liable for the whole of the cost of the hire and no refund shall be due.
      24. Smoking and Vaping Policy
        The property is strictly non-smoking and non-vaping. Guests are not permitted to smoke in the garden.  Smoking and vaping are only permitted outside         the property away from any open windows, doors and any adjoining properties. The Guest must not leave cigarette or cigar butts or ashes anywhere around the property. Additional cleaning charges will apply and will be deducted from the Guest’s damage deposit should the inside of the property smell of smoke or cigarette butts and ashes are left in the vicinity of the property.
      25. Personal Items Left Behind
        The Owner can’t take responsibility for any items left behind by Guests. If an item is         recovered the Guest will be contacted. If the Guest confirms they want this item returned, this will be subject to a postage charge and a £10 administration fee. This will be deducted from the Guest’s damage deposit. After three months, if an item is not claimed it will be disposed of or donated to charity.
      26. Force Majeure & External factors
        The Owner will not be held to account or be responsible for any of the following which         may have an impact on the Guest’s stay which results in the Guest seeking to cancel or end their booking early.
        a) Definition of Force Majeure In this Clause 26, “Event of Force Majeure” means an event beyond the control of the Owner which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:
        b) Act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods epidemic or pandemic).
        c) War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo.
        d) Rebellion, revolution, insurrection, or military or usurped power, or civil war.
        e) Contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly.
        f) Riot, commotion, strikes, go slows, lock outs or disorder or acts or threats of terrorism.
        g) Holiday fairs, fetes, events or festivals occurring during the letting season or any noise or building works carried out in the vicinity or on neighbouring properties.
      27. Complaints
        In the event of a problem or complaint, the Guest should contact the Owner within 24 hours of arrival so         that remedial action can be taken. If an engineer is requested and the engineer can find no problem, the call-out cost will be passed on to the Guest.  No complaints can be considered where the Owner has not been given an opportunity to investigate the complaint and endeavour to put matters right during the occupation.

    Frequently Asked Questions

    We're here to help you find the answers you need.

    You can check in at 3 PM and check out by 10 AM. If you need flexibility, just reach out and we’ll do our best to accommodate you!

    Yes, you can cancel your booking up to 14 days before your arrival for a full refund. After that, we can offer a partial refund depending on the circumstances.

    Absolutely! We love pets. Just let us know when you book, and we can prepare for your furry friend.

    Each accommodation comes equipped with Wi-Fi, kitchen facilities, and a lovely outdoor space. We also provide complimentary linens and essentials for your stay.

    Yes, we offer free parking on-site for our guests. It’s convenient and makes your stay easier!

    Of course! Just let us know your requests before your arrival, and we’ll do our best to meet them.

    Need more information?

    We’re happy to help you with any additional queries you might have.

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    Relaxation Spaces

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